Need help planning your BBQ?
Leave your contact information below and our BBQ expert consultant will help you organize the best BBQ party!
Smokehouse Soiree Contact Form
Our friendly team will be in touch shortly!
Contact form
View Our Comprehensive FAQ Section Below!
🔥 About Smokehouse Soiree
What is Smokehouse Soiree?
Smokehouse Soiree is a premium BBQ catering brand under The Smokehouse Collective Pte Ltd, bringing together restaurant-quality BBQ food, private chef services, and gourmet add-ons for homes, parties, and corporate events.
We deliver freshly marinated meats, seafood, and sides — and offer private BBQ chefs to grill them for you on-site.
What services do you offer?
Services we provide:
- Curated BBQ packages (All-Inclusive Packages, Curated Food Packages, and Themed Packages)
- Private chef-on-site BBQ services
- BBQ accessories, condiments & disposable sets
- Collaborations such as Carne Curado Charcuterie & Cheese
- Ready-to-eat dishes from partner eateries
- Event catering for corporate, wedding, and private functions
🥩 Our Package Types
What’s the difference between All-Inclusive, Curated Food, and Themed Packages?
- Ideal for: Hosts who value generous portions, flexibility, and variety.
- Our best-selling packages — they offer the most food per pax, with premium marinated meats and customisable add-ons.
- Ideal for: Parties that want a specific cuisine focus (e.g., seafood lovers, meat lovers) or a fully marinated, signature Smokehouse experience.
- These curated sets — including our Smokehouse Signatures Series — are designed for those who appreciate premium cuts, handcrafted marinades, and cohesive, flavours.
- Ideal for: Busy hosts who want convenience above all
- Our easiest, most time-saving option. Includes everything from meats to vegetables and disposables — ready to grill straight away. Perfect for casual setups or smaller gatherings.
Which package should I choose?
If you want value and abundance, choose our Curated Food Packages — they offer the best serving portions per person.
If you’re planning a special event or themed gathering, go for our Themed Packages, especially our Smokehouse Signatures Package, which feature our most premium marinated selections and balanced menu flow.
If convenience is your top priority, the All-Inclusive Packages are a simple, plug-and-play solution — though our Curated Food Packages and Themed Packages deliver a more indulgent Smokehouse experience overall.
Can I swap items within a package?
Yes — limited one-for-one swaps are allowed between items of similar value.
For broader customisation, our team can build a Custom Party Menu around your budget and preferences.
🛒 Ordering & Payment
How do I place an order?
You can order directly on our website or via WhatsApp at 87723067.
How early should I place my order?
Please order at least 1 day in advance (by 10 PM).
For chef services or large events, book 3–5 days early to confirm availability.
Can I amend my order?
Yes, contact us via WhatsApp as soon as possible. Amendments depend on preparation and delivery schedules.
How do I pay?
Payment is via PayNow (UEN 202430028K – The Smokehouse Collective Pte Ltd). Full payment must be received before delivery or chef deployment.
What is your cancellation policy?
Orders may be rescheduled at least 72 hours in advance, subject to availability.
Cancellations made with more than 3 days notice of the scheduled event will incur a 50% cancellation fee. No refunds are provided for cancellations made with less than 3 days notice.
Can I cancel if it rains?
No, as food is already prepared. We can deliver to an alternative sheltered location or your home instead if given prior notice.
🍽 Food, Suppliers & Storage
Who prepares your food?
All food is supplied by licensed third-party food manufacturers, eateries, or ready-to-eat meal providers.
Smokehouse Soiree does not cook or manufacture food directly.
Supplier and contact details are printed on food labels for transparency.
Are your items halal?
Some items come from halal-certified suppliers, but not all. Please check with us before
ordering if you require halal-friendly or pork-free options.
Can I keep leftovers or re-freeze the food?
Raw marinated meats are vacuum-sealed and may last a few days when kept chilled (≤ 4 °C), but should not be re-frozen once thawed. Consume cooked food within 24 hours.
Do you provide cooked or ready-to-eat food?
Yes — some ready-to-eat dishes (e.g., pasta, sides, appetisers) are prepared by partner
eateries. They arrive chilled and ready for heating.
How do I handle food before cooking?
Keep items refrigerated until 1–2 hours before cooking. Avoid leaving raw food out in the open.
Always wash utensils and cook food thoroughly.
Why is my food delivered frozen?
All Smokehouse Soiree food items are delivered frozen or partially frozen to maintain stringent food hygiene standards and comply with temperature-control requirements.
Delivering frozen prevents bacteria growth during transport and ensures the food remains fresh until you cook it.
Can I request food to be delivered thawed?
For safety reasons, we do not deliver thawed food. All items must be delivered frozen or partially frozen.
Can the food be cooked directly from frozen?
Yes — most Smokehouse Soiree items can be cooked from frozen, especially items like marinated chicken, wings, skewers, satay, fish fillets, sausages, and some seafood.
However:
- Cooking from frozen may take longer,
- The texture may differ slightly compared to properly thawed items,
- Certain items (e.g., steak, ribeye, lamb chops, premium seafood) are best thawed for even cooking.
How should I thaw the food safely?
You may thaw the food using:
- Refrigerator Method (Recommended): Move sealed packs from freezer → fridge 12–24 hours before cooking.
- Cold Water Method: Submerge sealed packs in cold water for 1–2 hours, changing water every 30 minutes.
- Room Temperature (Fastest but least ideal): Keep in a cool area and cook immediately once thawed.
Can I refreeze the food after thawing?
No, food must be cooked after thawing. Do not re-freeze.
Who is responsible for maintaining food safety after delivery?
Once food has been delivered, the customer is fully responsible for storage, thawing, cooking, and handling.
Smokehouse Soiree cannot be liable for spoilage or safety issues caused by improper thawing or storage after delivery.
🚚 Delivery & Collection
Do you deliver island-wide?
Yes, we deliver across Singapore in 1-hour or 2.5-hour slots (10 AM–8 PM).
What are your delivery fees?
- We apply a $22 island-wide delivery fee. Complimentary 2.5-Hour delivery is available for orders exceeding $300.
- Prefer a tighter window? Choose our 1-Hour Delivery service (additional $30) and receive your order within your selected hour.
- Kindly note that for certain remote locations such as Sentosa Island or Pulau Ubin, an additional delivery fee of $20 will be charged.
How does the delivery process work?
Our delivery partner will contact you before arrival. Orders are delivered to the nearest accessible lift lobby, carpark, or loading area.
Can the chef receive my food for me?
By default, food and chefs arrive separately.
If you wish for your chef to receive the food, please:
- Extend the chef’s service time, and
- Opt for the 1-hour delivery model so delivery and chef arrival align.
Can I change my delivery time or address?
We’ll try our best to accommodate.
- Morning slots (10 AM–12 PM): inform us by 6 PM the day before.
- Afternoon slots (3 PM–7 PM): inform us by 11 AM on the day.
What if I miss my delivery?
If no one is available, our driver may proceed with other deliveries. Re-delivery or waiting charges ($20 per 30 minutes) apply.
Do you collect items after the event?
No — Smokehouse Soiree operates on a drop-and-go model. All items and packaging are disposable or yours to keep.
Chef-On-Site Services
Do you offer Private BBQ Chefs?
Yes! Smokehouse Soiree offers Private BBQ Chef Services to make your event effortless and unforgettable.
We provide two tiers of chefs depending on your needs:
- Classic BBQ Chef – $155 (3 hours)
Ideal for casual gatherings or mid-sized events. Our Classic Chef will handle all the grilling, ensure your food is cooked to perfection, and manage the flow so guests can simply relax and enjoy. - Signature BBQ Chef – $250 (3.5 hours)
Perfect for hosts who want a more elevated BBQ experience. Our Signature Chef has over 5 years of professional culinary experience and brings a refined touch to the event — handling meats, seafood, with finesse.
What’s included in the service?
- Fire setup and management
- Cooking of all food ordered from Smokehouse Soiree
- Coordination of grilling sequence for best results
What tools must I provide?
If you haven’t purchased our BBQ kit, please prepare: charcoal, fire starters, lighter, butter, BBQ tongs, brush, aluminum trays.
What is the chef-to-guest ratio?
1 chef : 25 guests is recommended for efficient service. Larger events may need additional chefs.
What if it rains?
Chefs will continue under sheltered conditions where safe. Completion may be affected; refunds are not issued for weather interruptions.
What if the chef falls sick or can’t attend?
We’ll attempt to assign a replacement. If unavailable, you may reschedule or receive a refund for the chef portion.
Are your chefs Smokehouse employees?
No — they are independent freelance contractors trained and vetted by us. They are fully responsible for their actions.
What are chefs not responsible for?
- Serving food or drinks
- Cleaning pits or trash disposal
- Coordinating guests or event flow
🧀 Carne Curado Charcuterie & Cheese Collaboration
Who is Carne Curado?
Carne Curado is a Singapore-based artisanal charcuterie brand specialising in house-cured meats, fine cheeses, and gourmet condiments.
Through our collaboration, you can add their signature platters to your Smokehouse Soiree order for the perfect appetiser pairing.
What can I order?
- Charcuterie Platters – assorted cured meats & cheeses
- Cheese Boards – soft, semi-hard, and hard cheeses
- Crackers & Condiments – honey, nuts, and dried fruits
Are Carne Curado products cooked or ready-to-eat?
All items are ready-to-eat and served chilled. Smokehouse Soiree does not cook or modify these items.
How should I store them?
Keep refrigerated (0–4 °C). Consume within 1–2 days. Remove from the fridge 30 minutes before serving.
Are they suitable for parties or gifts?
Absolutely! Carne Curado platters are popular as:
- Pre-BBQ appetisers or grazing boards
- Wedding or corporate reception snacks
- Premium gift boxes
Where are they prepared?
All platters are prepared at Carne Curado’s licensed facility. Contact details of the supplier are listed on each label.
🎉 Party & Event Planning
Can you help me plan my BBQ event?
Yes! Whether it’s a family gathering, birthday, corporate lunch, or wedding, our team can recommend menu combinations, chef allocations, and delivery timings to fit your event.
Do you cater for large-scale or corporate events?
Yes — we provide both drop-off catering and staffed events with multiple chefs and stations.
Do you provide tables, tents, or furniture?
Not by default, but we can connect you with trusted rental partners for tables, tents, or dining setups.
How much food should I order?
Roughly 500 g of BBQ food per person (250 g meat + 250 g sides). Increase if your event has few side dishes or mostly meat eaters.
Equipment & Extras
Do you sell BBQ pits or disposable kits?
Yes — we sell disposable PIts which can be used for up to 10-15 pax comfortably.
Do you provide utensils and disposables?
Yes, we can include plates, cutlery, and serviettes as part of your add-ons.
💬 Support & Contact
What if there’s an issue with my order?
Report any missing, incorrect, or spoiled items via WhatsApp 87723067 within 30 minutes of delivery. We’ll review and offer replacement or compensation where appropriate.
Who do I contact for urgent assistance on the event day?
WhatsApp us directly at 87723067 for assistance.